FAQ

Please read below for common questions/answers: If you dont see what you are looking for, hit us up. We're happy to help! hello@loudlacquer.com

Orders:

Q: Can I change my order after I check out?

A: We are not able to make changes to orders, however if you let us know soon enough we may be able to cancel your current order so you can place a new order with the correct products. Once the order has shipped, we cannot cancel the order.

 

Q: I need to cancel my order.

A: Bummer! But we get it, things happen. If your order has shipped, unfortunately we cannot cancel your order. If your order hasn’t been shipped yet, please let us know as soon as possible and we will do our best to cancel the order for you.

  

Q: Do you accept returns?

A:  All sales are final. Because we want to keep the price of Loud Lacquer as low as possible, we cannot accept returns, exchanges, or process refunds for any reason other than a product which was broken during shipping. If you did receive a broken product, we’re very sorry - please send us an email at hello@loudlacquer.com within 7 days and we will get back to you with instructions for claiming a refund.

 

Q: Are there any stores that I can buy Loud Lacquer from?

A: Loud Lacquer is currently available exclusively on loudlacquer.com; you won’t find our products in any stores, and no other websites are authorized to sell Loud Lacquer. Selling online only helps us to keep the cost of our polish affordable!


Shipping:

Q: How long will it take for my order to be delivered?

A: We aim to ship all orders within 2-3 business days, although it may take a few days longer when new products and promotions are released and demand is very high. It typically takes 5-10 business days after an order has shipped for US orders to arrive, although orders to Alaska and Hawaii may take a little longer.

 

Q: My polish was marked as delivered, but I didn't receive it.

A: Domestic orders may find that USPS marked your package as delivered prematurely. Your package will most likely be delivered within a few days. If it has been 3 business days or more since your order was marked as delivered, let us know so we can take care of it!

Be sure to double-check your address when you receive your order confirmation e-mail to make sure that it’s up-to-date! If you notice an error, please contact us as soon as possible!

 

Q: Where do you ship to?

A: We currently ship to the US, Canada, Australia, UK and Mexico. We are working on worldwide. Make sure to sign up for our newsletter so that you will know when we activate worldwide.

 

Q: How much does shipping cost?

A: Shipping within the US is $6.95. Shipping outside of the US will be calculated at checkout and is set by USPS. All shipping prices are in USD. Customs fees not including in international shipping rate.


Loud Lacquer Details:

Q: What do you stand for?

A: We are LOUD and proud to be Free AF*, Cruelty Free, Made in the USA, Vegan, and Female Owned. We are also long lasting and fast drying making our formula the best quality for an affordable price. 

 

Q: What does Free AF* mean?

A: Here is what we are free of: Toluene, Formaldehyde, Dibutyl Phthalate (DBP), Formaldehyde Resin, Camphor, Ethyl Tosylamide, Xylene, MEHQ/HQ, MIT, Parabens, Animal Derived Ingredients or Gluten. 

 

Q: What are the ingredients in Loud Lacquer nail polishes?

A: The ingredients vary slightly from polish to polish because different colors use different dyes and pigments. Loud Lacquer nail polishes may contain:

 

BUTYL ACETATE

ETHYL ACETATE

NITROCELLULOSE

ADIPIC ACID / NEOPENTYL GLYCOL / TRIMELLITIC ANHYDRIDE COPOLYMER

ACETYL TRIBUTYL CITRATE

ISOPROPYL ALCOHOL

STEARALKONIUM BENTONITE

ACRYLATES COPOLYMER

STYRENE/ACRYLATES COPOLYMER

SILICA

BENZOPHENONE-1

TRIMETHYLPENTANEDIYL DIBENZOATE

MICA (CI 77019)

TIN OXIDE

YELLOW 5 LAKE (CI 19140)

BLUE 1 LAKE (CI 42090)

ALUMINUM POWDER (CI 77000)

YELLOW 11 (CI 47000)

ULTRAMARINES (CI 77007)

BLACK 2 (CI 77266)

BISMUTH OXYCHLORIDE (CI 77163)

TITANIUM DIOXIDE (CI 77891)

RED IRON OXIDE (CI 77491)

BLACK IRON OXIDE (CI 77499)

FERRIC AMMONIUM FERROCYANIDE (CI 77510)

RED 6 LAKE (CI 15850)

RED 7 LAKE (CI 15850)

RED 21 (CI 45380)

RED 28 (CI 45410)

RED 30 LAKE (CI 77360)

RED 34 LAKE (CI 15880)

VIOLET #2 (CI 60725)

MANGANESE VIOLET (CI77742)

SYNTHETIC FLUORHLOGOPITE

DIACETONE ALCOHOL

PHOSPHORIC ACID

ACETONE

BIS (GLYCIDOXYPHENYL) PROPANE / BISAMINOMETHYLNORBORNANE COPOLYMER

ALUMINUM HYDROXIDE

RED 22 ( CI 45380)

  

Q: How can I say hi?

A: hello@loudlacquer.com