Please read below for common questions/answers: If you don't see what you are looking for, hit us up. We're happy to help! firstname.lastname@example.org
Q: Can I change my order after I check out?
A: We able to make some changes to orders up to 30 minutes after it has been placed. After this period, we are unable to change the address, items on the order, or cancel the order.
Q: I need to cancel my order.
A: Bummer! But we get it, things happen. If your order has shipped, unfortunately we cannot cancel your order. If your order hasn’t been shipped yet, please let us know within 30 minutes of placing your order, and we will do our best to cancel it for you.
Q:My discount disappeared?
A: If you are ordering a build your own bundle, it carries its own automatic discount that can not be combined with anything else such as affiliate codes, loud society points, coupons or special email subscriber discounts. Shopify will only allow us the one code and this automatic code will take priority over all others.
Q: Do you accept returns?
A: All sales are final. Because we want to keep the price of Loud Lacquer as low as possible, we cannot accept returns, exchanges, or process refunds for any reason. If you did receive a broken product, we’re very sorry - please send us an email at email@example.com within 7 days and we will get back to you with instructions getting a replacement.
Q: Why do restocks have a new LOGO?
A: The OG 4 sided logo takes a bit longer to prepare so in order to get a restock ASAP, we introduced a simpler logo for restocked polishes.
Q: Are there any stores that I can buy Loud Lacquer from?
A: Loud Lacquer is currently available exclusively on loudlacquer.com; you won’t find our products in any stores, and no other websites are authorized to sell Loud Lacquer. Selling online only helps us to keep the cost of our polish affordable!
Q: How long will it take for my nail polish to be delivered?
A: We aim to ship all orders within 2-3 business days, although it may take a few days longer when new products and promotions are released and demand is very high. It typically takes 5-10 business days after an order has shipped for US orders to arrive, although orders to Alaska and Hawaii may take a little longer. Nail polish and merch will be shipped separately.
Q: How long will it take for my MERCH to arrive?
A: Merch will ship separately from any nail polish in your order. You may also receive multiple tracking numbers as the items are sourced in different warehouses here in the U.S.. These items are made to order, so they will be shipped within 2-4 business days for production time. US orders should arrive within 3-5 business days of being shipped while international customers may expect between 10-15 business days. Please keep in mind the pandemic may effect staffing and delivery availability, so these timeframes may fluctuate. Merch items are also not applicable to the priority shipping available on our website.
Q: My polish was marked as delivered, but I didn't receive it.
A: Domestic orders may find that USPS marked your package as delivered prematurely. Your package will most likely be delivered within a few days. If it has been 3 business days or more since your order was marked as delivered, let us know so we can take care of it!
Be sure to double-check your address when you receive your order confirmation e-mail to make sure that it’s up-to-date! If you notice an error, please contact us within 1 hour to correct it!
Q: Where do you ship to?
A: We currently ship to the US, Australia, Canada, France, Italy, Spain, Germany, Ireland, Netherlands, Belgium, Luxembourg, Denmark, New Zealand, Norway, United Kingdom, and the United States Territories. We are working on worldwide. Make sure to sign up for our newsletter so that you will know when we activate worldwide. We are unable to track orders once they leave the United States. Our international shipping rates are first class shipping rates as priority shipping is often extremely costly. If you wish to inquire about adding upgraded trackable shipping options to your order, please email firstname.lastname@example.org before completing your purchase.
Q: How much does shipping cost?
A: Shipping within the US is $6.75 for first class. Shipping outside of the US will be calculated at checkout and is set by DHL. All shipping prices are in USD. Customs fees not including in international shipping rate.
Q: What is Route?
A: Route is a package protection service we have partnered with for a little extra insurance for your package. Route covers loss, theft and damage. It is super quick and easy to get replacements if there are any issues when you opt in to routes protection. If you opt out of route and your package is lost or stolen, we would rely on USPS and local law enforcement to assist, and the process is not always quick.
Loud Lacquer Details:
Q: What do you stand for?
A: We are LOUD and proud to be Free AF*, Cruelty Free, Made in the USA, Vegan, and Female Owned. We are also long lasting and fast drying making our formula the best quality for an affordable price.
Q: What does Free AF* mean?
A: Here is what we are free of: Toluene, Formaldehyde, Dibutyl Phthalate (DBP), Formaldehyde Resin, Camphor, Ethyl Tosylamide, Xylene, MEHQ/HQ, MIT, Parabens, Animal Derived Ingredients or Gluten.
Q: What are the ingredients in Loud Lacquer nail polishes?
A: The ingredients vary slightly from polish to polish because different colors use different dyes and pigments. Loud Lacquer nail polishes may contain:
ADIPIC ACID / NEOPENTYL GLYCOL / TRIMELLITIC ANHYDRIDE COPOLYMER
ACETYL TRIBUTYL CITRATE
MICA (CI 77019)
YELLOW 5 LAKE (CI 19140)
BLUE 1 LAKE (CI 42090)
ALUMINUM POWDER (CI 77000)
YELLOW 11 (CI 47000)
ULTRAMARINES (CI 77007)
BLACK 2 (CI 77266)
BISMUTH OXYCHLORIDE (CI 77163)
TITANIUM DIOXIDE (CI 77891)
RED IRON OXIDE (CI 77491)
BLACK IRON OXIDE (CI 77499)
FERRIC AMMONIUM FERROCYANIDE (CI 77510)
RED 6 LAKE (CI 15850)
RED 7 LAKE (CI 15850)
RED 21 (CI 45380)
RED 28 (CI 45410)
RED 30 LAKE (CI 77360)
RED 34 LAKE (CI 15880)
VIOLET #2 (CI 60725)
MANGANESE VIOLET (CI77742)
BIS (GLYCIDOXYPHENYL) PROPANE / BISAMINOMETHYLNORBORNANE COPOLYMER
RED 22 ( CI 45380)
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